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Ask Finley

Our Digital Assistant can answer your questions, 24/7. Click the chat bubble found at the bottom right of your screen.


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Monday to Friday: 8am - 8pm
Saturday: 8:30am - 4pm
Sunday: 11am - 3pm

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Island Savings Mastercard®


International Collect



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Frequently Asked Questions

We always recommend having both text and email enabled to receive 2SV codes. That way you will get your code when connected to wi-fi or a data plan. If you have your email set up to receive 2SV codes, please connect to the internet and obtain your code.

If you can't obtain your code, and you're travelling within USA, please call us at 1-888-597-1083. Provided we are able to authenticate you over the phone, we will assist you in gaining access to your account.

If you are travelling outside of Canada and U.S.A, please call 1-250-856-0190 but note that you might incurr long distance charges. Also please be aware that certain countries or parts of countries are restricting calls to or from Canada and your call might not be completed.

Look for the logos on the back of your MemberCard and if at least one matches what you see on an ATM or POS system, your card is compatible. You have access to most ATM networks around the world but we recommend carrying cash, or a credit card as a backup.

We partner with FX Notes Plus to offer our members foreign currency. The price of foreign notes ranges in price depending on several factors, such as the amount ordered and delivery times you select. Visit us in branch for a quote or to place your order. Ordering foreign currency is not available by calling our Member Advice Centre.

Visit any branch location or contact us to get enrolled in online banking.

Learn about direct deposit's from your online banking, the mobile app or from a cheque.

Wire transfers must be sent at a branch and require information about the receiver and their bank like routing number, swift code and more.

Book an appointment at the branch, contact us or ask Finley, our chatbot, to guide you.

If you are sending up to $10,000 within Canada then an Interac e-Transfer® might be the best option for you. If you are sending more than $10,000, or internationally, then you should consider a wire transfer. Learn more about sending money.

Island Savings Regional Office
499 Canada Avenue
Duncan, BC
V9L 1T7