How do I recall a transaction?
A transaction can be cancelled by the initiator of that transaction by recalling that transaction. This can be done within the Transaction Manager for any transactions still listed under the 'Transactions Require Approval from Others' section. Any transactions that have already been approved or rejected cannot be recalled.
How can I create a transaction similar to one that has been recalled, rejected or expired in the past?
You can create similar transactions simply by clicking 'Create a Similar Transaction' for any transactions listed under 'Rejected, Expired, or Recalled Transactions'. Simply enter the new information and click 'Submit'.
What is a Pending Number?
When a transaction is initiated, it is assigned a Pending Number which the initiator can use as a reference for follow up. Once the transaction is approved and completed, the pending number is replaced with a Confirmation Number.
What does it mean for a delegate to “initiate” a transaction?
Delegates initiate transactions that require approval from signers. Initiating a transaction involves setting up the transaction by entering information such as the type of payment, account to transfer from, payee, amount, and the Payment Date. Transactions created by a delegate become Pending Transactions and require approval from one signer (or two signers if two are required). Once the signer(s) approves the transaction, it will clear the account as a completed transaction.
Why do pending transactions display with “0 of 1” or “0 of 2” ?
Transactions created by a delegate require a signer to approve the transaction. In the Transaction Manager prior to the approval, the transaction heading displays "Transfer - 0 of 1 Approved" which means that approval is required on the transaction from one signer to complete the transaction. For transactions which require two signatures, this heading will display “0 of 2”. When one of the signers approves the transaction, the display is changed to “1 of 2” and will require the other signer to approve the transaction before it is complete.
How does the Payment Date play a part in the expiry date of the initiated transaction?
The Payment Date of an initiated transaction is determined by the initiator but keep in mind, the signer must approve the transaction before the Payment Date passes or the transaction expires.
Do signers have to approve a recurring transaction every time it occurs?
No, the signer only has to approve the recurring transaction upon its initial set-up.
Why can't I see who initiated and approved transactions on my account?
After a transaction is posted, it isn't possible to determine which delegate initiated the transaction and which signer approved the transaction. We'd suggest putting an internal process in place to track this information if it is important to you.
Why has my transaction expired?
Transactions expire if they are not approved within 7 days of being created. Scheduled payments expire if they are not approved before the Payment Date.
My account requires two signatures for all in-branch transactions. Does this apply to eBOB transactions as well?
Yes, transactions set up in eBOB will require approval from two authorized signers. If your delegate initiates a transaction to transfer funds, both signers must give their approval.