Island Savings

Contact Us

Lost or stolen Mastercard®

Available 24/7


Lost or stolen MemberCard®

Cancel card online

Available 24/7

By Phone

Contact a Branch or an Insurance Office near you

In Person

Find a Branch and ATM or find an Insurance Office near you


Reach out to us through our secure contact form

By Mail

Island Savings Administration
499 Canada Avenue
Duncan BC V9L 1T7

Phone: 250-748-4728

Specific Inquiries

Telephone Banking

Toll free from Canada or USA
Phone: 1-800-463-9555

Learn more

CUETS Mastercard®

Toll-free: 1-877-770-0738

Lost & Stolen Card:
North America: 1-800-567-8111
Outside North America: 1-306-566-1276

MBNA Mastercard®

Toll-free: 1-866-434-5393

Lost & Stolen Card:
North America: 1-888-389-2577

Need to make an insurance claim?

Access the contact information you need to make an emergency claim, a house claim, or an auto claim here.

Personal Insurance

Phone: Access directory & hours
Visit: Find a location

Business Insurance

Phone: 1-866-796-7608
Find a business insurance expert

Moneris Business Merchant Services

Phone: 1-866-MONERIS

Credential Direct

Phone: 604-742-2900
Toll-free: 1-877-742-2900
Email: Hours: Mon to Fri: 6:00am-5:00pm (PT)
Sat: closed

First West Leasing

Phone: 604-539-7041

Monday to Friday: 8:30am - 4:30pm
Saturday: 9:00am - 4:00pm

Stay Connected

Financial Planning

Jocelyn Dewar

Call: 250-737-2504
Email Jocelyn

Business Banking

Sandra Vermier

Call: 250-737-2517
Email Sandra

Personal Insurance

Chris Gerow

Call: 250-413-2025
Email Chris