COVID-19 RESOURCE CENTRE

As COVID-19 continues to impact business operations and create challenging economic circumstances, we’re here to support you whether it’s with expanded relief measures, digital banking solutions and expert financial advice.

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Online Enrolment

​Receive your Government of Canada benefits faster

Sign up online to have your Government of Canada benefits (Employment Insurance, Canada Pension Plan or Old Age Security) directly deposited to your account.

Canada Emergency Business Account (CEBA)

Enrolment is now closed.

Get information on repaying your loan and other means of support for your business.

Receive your CEWS payments faster

Enrol your business for direct deposit with CRA for a quick and secure way to receive the Canada Emergency Wage Subsidy (CEWS) payments including refund of payroll deductions.

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Visit our FAQs for more information on expanded relief measures, digital banking solutions and more.  

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Member Advice Centre

Call 1-888-597-1083 and speak to one of our financial experts

Monday to Friday 8:00 a.m. to 8:00 p.m.
Saturday 8:30 a.m. to 4:00 p.m.
Sunday 11:00 a.m. to 3:00 p.m.

Alternatively, send us a message and we'll get in touch with you.

Branch Hours

We’re open and here for you. Our branches use COVID-19 safety measures to help protect you and our employees. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

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Ways to Bank Online

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up. 

  • Check your balance & transactions
  • Transfer funds between accounts
  • Pay a bill
  • Manage your credit cards
  • Deposit a cheque using the mobile app

If you're new to online or mobile banking, these resources can help you get started and guide you through the features.

Helping with Financial Hardship

If you find yourself in a situation where you're struggling financially, please talk to us. Our team of expert advisors are here to help you find solutions.

Financial Relief for Businesses

We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties.

Protect Yourself

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

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We're here for you

Our top priority has always been the health and well-being of our members, employees and communities and we’ll continue to provide the essential banking services you need and the expert financial advice you rely on.

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WE'RE HERE FOR YOU

Everything is easier with a little help.

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