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BANK
BORROW
INVEST
BUSINESS
COVID-19 RESOURCE CENTRE
As COVID-19 continues to impact business operations and create challenging economic circumstances, we’re here to support you whether it’s with expanded relief measures, digital banking solutions and expert financial advice.
Online Enrolment
Sign up online to have your Government of Canada benefits (Employment Insurance, Canada Pension Plan or Old Age Security) directly deposited to your account.
Enrolment is now closed.
If you have an existing loan, refer to https://ceba-cuec.ca for information on repaying your loan and other program details.
Enrol your business for direct deposit with CRA for a quick and secure way to receive the Canada Emergency Wage Subsidy (CEWS) payments including refund of payroll deductions.
Member Advice Centre
Call 1-888-597-1083 and speak to one of our financial experts
Monday to Friday 8:00 a.m. to 8:00 p.m.
Saturday 8:30 a.m. to 4:00 p.m.
Sunday 11:00 a.m. to 3:00 p.m.
Alternatively, send us a message and we'll get in touch with you.
Branch Hours
We’re open and here for you. Our branches use COVID-19 safety measures to help protect you and our employees.
Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.
Ways to Bank Online
You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up.
- Check your balance & transactions
- Transfer funds between accounts
- Pay a bill
- Manage your credit cards
- Deposit a cheque using the mobile app
Need help with digital banking?
If you're new to online or mobile banking, ask Finley, our new digital assistant, to guide you through the features.
If you find yourself in a situation where you're struggling financially, please talk to us. Our team of expert advisors are here to help you find solutions.
We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties.
During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.
We're Here for You
Our top priority has always been the health and well-being of our members, employees and communities and we’ll continue to provide the essential banking services you need and the expert financial advice you rely on.
We acknowledge that we have the privilege of doing business on the traditional and unceded territory of First Nations communities.
© First West Credit Union. All rights reserved.
