COVID-19 RESOURCE CENTRE

We’re here for you. As the COVID-19 situation evolves, our top priority is the health and well-being of our members, employees and communities. We will continue providing the essential banking services you need and the expert financial advice you rely on through these times of uncertainty, while also doing our part to prevent transmission in the community.

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Latest Updates

  • March 26 : Latest update on our ongoing response to COVID-19

    We want to take a moment to update you on some of the most recent changes we're making to support your health and financial wellbeing at Island Savings, a division of First West Credit Union .... Read More

  • March 20 : Message from our President, Kendall Gross

    With the current concern over COVID-19 (coronavirus), I want you to know that Island Savings is here for you. I've prepared this important message together with my First West Credit Union counterparts David Lanphear and Paulo Araujo  — please take five minutes to read it and learn more about how we can help you .... Read More

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Ways to Bank Online

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up. If you're new to oline banking, view our how-to-videos to get started. 

  • Check your balance & transactions
  • Transfer funds between accounts
  • Pay a bill
  • Manage your credit cards
  • Deposit a cheque using the mobile app

Updated Branch Hours

Some of our branches may have reduced hours or may be closed as we do our part to prevent the transmission of COVID-19 (coronavirus) in our communities. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

Helping with Financial Hardship

The COVID-19 situation may produce new financial challenges or unexpected hardships. Our expert financial advisors are here to help. If you have concerns about your personal financial circumstances or investments, don’t hesitate to reach out. We have the expertise to help you navigate temporary instabilities and achieve your long-term goals.

Member Advice Centre

Call 1-888-597-6083 and speak to one of our financial experts Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m.

We appreciate your patience if call volumes are higher than normal during this time.

Protect Yourself

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

Supporting Our Communities

Our credit union has recently donated $10,000 to Food Banks B.C., and we’re continuing to remain in contact with our local food banks and other community partners across the province to help where it’s needed most.

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Frequently Asked Questions


​Will I still be able to access my funds and/or my accounts in the event of a local COVID-19 outbreak?

Yes. We have comprehensive plans in place to continue delivering our banking services and expert financial advice to members, including access to funds and/or accounts regardless of whether or not any temporary Island Savings location closures occur due to the COVID-19 situation. Our industry-leading online and mobile banking services are always available to you, and our Member Advice Centre is available by telephone at 1-888-597-1083 Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m.  We’re also exploring additional technologies to help facilitate connecting you with our expert financial advisors in the event that you’d prefer not to meet in the same physical space.

Additionally, our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others. 

I need to apply for Employment Insurance. Where can I find my direct deposit information?

You can find your direct deposit information in one of two places.  If you have a cheque for your account, then you'll see the direct deposit information you need printed on the bottom of the front of your cheque. If you do not have a cheque, you can log in to online banking and get this information from the top right "Account Details" section on your account transactions screen. Learn more on our direct deposit support page.

What precautions is Island Savings taking to prevent COVID-19 in its locations?

We’re following direction from the Government of Canada and the Government of B.C. and taking proactive measures to ensure our members and our employees are optimally protected. Our locations are held to the highest standards of cleanliness, and we’ve implemented enhanced disinfection procedures. We’ve implemented employee travel restrictions, banned large gatherings and enabled work-from-home arrangements wherever possible. Any employee who is unwell, has travelled internationally since March 13, or has had any potential contact with COVID-19 is required to stay home and follow provincial guidelines.  

We’re also requesting your help in protecting our employees and your fellow members by avoiding in-person visits to your branch unless absolutely necessary. If you must visit a branch in-person, note that you may see changes to hours and availability as we do our part to prevent the transmission of COVID-19 in our communities.  

​How do I know if my branch has been closed? 

We ask that you check the branch locator for the most up-to-date information on updated branch hours or temporary closures that occur due to the COVID-19 situation. In the event of a branch closure a notice will also be posted to the branch door. To find your next closest location visit our branch locator

​I’m concerned about my financial situation because of COVID-19’s broader implications. Can you help?

Absolutely. Our expert financial advisors are here to assist you. Don’t hesitate to reach out us if you have questions, needs or challenges you need help solving. We can offer expert advice, and even help you find solutions to financial issues you may be facing. If you’re concerned about your investments in light of current market volatility, reach out to an Island Savings advisor. We have the expertise to help you navigate temporary instabilities and achieve your long-term goals. 

​I have an Island Savings Mastercard credit card with travel insurance coverage. How does the global COVID-19 situation affect this travel insurance coverage?

The travel insurance provider for applicable Island Savings Mastercard credit cards is Desjardins Financial Security Life Assurance Company (DFS). DFS sets forth specific criteria governing travel insurance coverage eligibility, based on the Government of Canada’s Coronavirus disease (COVID-19): Travel Advice. Please visit desjardinstravelinsurance.ca for more information and/or contact DFS directly by telephone at 1-800-463-1623, noting that call wait queues may be longer than normal.

Am I at risk for fraud because of the COVID-19 situation?  

Unfortunately, there are individuals who will see these times as an opportunity to take advantage of people. In your online or phone interactions, always use safe internet, email, text messaging and phone practices. Never click links that ask you to update personal information and never give out personal information on the phone. Island Savings will never call you and ask you for your personal details. The only time we may need to verify your identity over the phone is when you call us. If you have any concerns, please call our Member Advice Centre. 

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WE'RE HERE FOR YOU

Everything is easier with a little help.

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