Island Savings

How We Protect You

Fraud is definitely a problem in today's society so we want to ensure that we protect our members from financial fraud. From offering a secure online banking system, to training and educating our employees on fraud scams and detection practices—we offer our members a secure banking experience.


Internet Security

How We're Protecting You

One of our most important objectives is ensuring that your online and mobile banking experience is as safe and secure as possible. To provide secure online and mobile banking, Island Savings implements the following measures:

  • Automatic session timeouts—To prevent certain forms of session hijackings, online and mobile banking sessions automatically end if inactive for 15 minutes.

  • Temporarily disabling online account —To prevent against brute force password guessing attempts, online accounts are temporarily disabled if too many failed attempts to login are recorded.

  • Data encryption—Our online and mobile banking service ensures that any information in transit between your PC or mobile device and our banking environment cannot be read or altered.

  • Communication standards—We will never ask you to provide your passwords in email or any other communication method.

Account Alerts

Online Account Alerts

Right now, we have several alerts available which can help protect you against potential fraud on your account and also let you know when we've got a special offer for you.

  • Add a new e-Transfer recipient

    We’ll alert you if a new e-Transfer recipient has been added. This will help you detect possible fraud on your account.

  • Personal Access Code (PAC) changed

    If your PAC is changed, we'll alert you. If this transaction wasn't authorized by you, you'll be able to report it to us immediately.

  • New bill payee added

    We’ll alert you if a new bill payee has been added to your account options in online banking. This is useful to you in tracking fraud on your account since fraudulent activity commonly involves the transfer of funds out of an account to a bogus vendor.

  • New message available

    If you sign up for this alert, you'll be the first to know about our special offers and other important messages.

Setting up Alerts

To set up alerts, just follow these simple steps:

  1. Log in to Online Banking
  2. Click on Manage Alerts from the Messages & Alerts menu, then click on Register for Alerts.
  3. Add the mobile phone or email address where you would like to receive your alerts (if you’ve already added a phone for text banking you can use the same phone).
  4. Select the alerts you would like to receive.

If you don't have access to Online Banking, just contact us and we'll be happy to set that up for you

Frequently asked questions

  1. What are Alerts?

    Alerts allow you to receive notifications about banking activity and other events on your account. Alerts can be set up and managed on our online banking service at any time.

  2. How can I receive Alerts?

    You can receive alerts by either email, text message, or both. You are able to set up four contacts.

  3. Am I charged for using Alerts?

    We are providing this service free of charge to our members. However, when you receive text message Alerts, your wireless carrier may charge for receiving text messages. We'd recommend that you check with your wireless carrier for details.

  4. Is any personally identifiable information contained in an Alert message?

    Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames. Nicknames are also used for SMS Text Banking.

  5. There are only a few Alerts to choose from—will more options be available soon?

    We plan to continue adding different types of alerts as time goes on. Check the Manage Alerts section of online banking regularly to see what Alerts have been added to your list of options.

  6. Can I choose to stop receiving Alerts?

    Yes. Within online banking, you can choose not to receive any Alerts.

  7. Am I guaranteed to receive Alerts sent to me?

    Alerts cannot be guaranteed by Island Savings simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages.

    You can check the Alerts sent to you on the Alerts History page of online banking—there you'll find all the Alerts sent to you within the last 30 days.

Have a question? Simply contact us and we'll provide you with the information you're looking for.


Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you're more comfortable coming in to see us, we'd be happy to chat with you about the questions you have.

By Phone

If you’d like to call us, here is a complete list of our branch and insurance office numbers.