Island Savings

Making a Claim

Need to make a claim? No problem. We've made it simple for you to report a claim. If you need to make an emergency claim, you can find that information below.

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Emergency Claims

Reporting an Emergency Claim

Hopefully you never have to experience damage to your property. But, if disaster strikes, we are always here to help you. In fact, when you report an emergency claim to Island Saving Insurance, one of our Insurance Managers will personally take your call, get your claim going, and then personally visit you with an emergency care package.

  • If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
  • If you have water or external house damage, do what you can to prevent any further damage.
  • If you know of a contractor who can help quickly, consider calling them. If not, don't worry, we can help.

Contact Us By Phone

To report your insurance claim, please contact us for assistance:

  • For emergency assistance, call: 1-800-737-4747 (24 hour service)
  • Or, contact an insurance location: view phone directory

When you call us, please try to have ready:

  • Your name
  • your phone number
  • your insurance policy number
  • the address of the property that is covered under your insurance policy

Home Claims

Reporting a Home Claim

To report a house insurance claim, you'll need to gather the following information:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

Report or Inquire About Your Claim

If we have acknowledged your claim already please contact the number given on the acknowledgement.

To report your insurance claim, please contact us for assistance:

  • Call toll-free: 1-800-737-4747 (24 hour service)
  • Or, contact an insurance location: view phone directory

After you contact us, we will do the following for you:

  • Answer any questions about your policy
  • Contact insurance companies if needed
  • Arrange for repairs from a restoration company for you if needed
  • Represent you to resolve any potential questions or issues during the claim process
  • Help you find other accommodation if needed

Auto Claims

Reporting an Auto Claim

If your vehicle has been damaged or involved in an incident, you must report it to ICBC.

To report your insurance claim, please contact us for assistance:

  • Call toll-free: 1-800-737-4747 (24 hour service)
  • Or, contact an insurance location: view phone directory

To report your ICBC Autoplan insurance claim contact:

  • ICBC-Dial-a-Claim: 1-800-910-4222
  • Website: icbc.com

To report your private auto insurance claim contact:

  • Family Insurance Emergency Road Service: 1-866-534-4973
  • Family Insurance Auto Claims: 1-800-661-4404

More information

You can also find information from ICBC on steps for a claim here.

Note for some claims, ICBC also allows you to report a claim online.

Business Claims

Reporting a Business Claim

To report a business insurance claim, you'll need to gather the following information:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

Report or Inquire About Your Claim

If we have acknowledged your claim already please contact the number given on the acknowledgement.

To report your insurance claim, please contact us for assistance:

  • Call toll-free: 1-800-737-4747 (24 hour service)
  • Or, contact an insurance location: view phone directory

After you contact us, we will do the following for you:

  • Answer any questions about your policy
  • Contact insurance companies if needed
  • Arrange for repairs from a restoration company for you if needed
  • Represent you to resolve any potential questions or issues during the claim process
  • Help you find other accommodation if needed

Have a question? Simply contact Island Savings Insurance and we'll provide you with the information you're looking for.

Online

Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you're more comfortable coming in to see us, we'd be happy to chat with you about the questions you have.

By Phone

If you’d like to call us, here is a complete list of our insurance office numbers.