Island Savings

Contact Us

Call us

Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 4:00pm

In Person

Find a Branch and ATM or find an Insurance Office near you


Reach out to us through our secure contact form

By Mail

Island Savings Administration
499 Canada Avenue
Duncan BC V9L 1T7

Lost or stolen Collabria Mastercard®

Available 24/7
North America
International Collect

Collabria Mastercard® Cardholder Support

Toll-free: 1-855-341-4643
Online Access: MyCardInfo

Lost or stolen MemberCard®

Cancel card online

Available 24/7

Online Banking Support

Phone: 1-888-597-1083
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 4:00pm

MBNA Mastercard® Cardholder Support

Toll-free: 1-866-434-5393

Lost & Stolen Card:
North America: 1-888-389-2577

Specific Inquiries

Need to make an insurance claim?

Access the contact information you need to make an emergency claim, a house claim, or an auto claim here.

Insurance Locations

Phone: Access directory & hours

Moneris Business Merchant Services

Phone: 1-866-MONERIS

First West Leasing

Phone: 604-539-7041

Monday to Friday: 8:30am - 4:30pm
Saturday: 9:00am - 4:00pm

Credential Direct

Toll-free: 1-877-742-2900
Hours: Mon to Fri: 6:00am-5:00pm (PT)
Sat: closed


Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc. First West Insurance Services Ltd., offering financial planning, life insurance and investments, is a wholly owned subsidiary of First West Credit Union. Island Savings Insurance is a trade-mark of First West Credit Union, and is used under license.

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